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Unresponsive support ? | Locked | |
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Dec 17 2014 Anchor | ||
Hello, about 1 week ago I sent 3 emails to support @desura, @moddb & @indiedb (for 3 different issues) and got no answer so far. Thanks in advance to anyone who could shed some light on this matter. |
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Dec 17 2014 Anchor | |
Desura is not apart of ModDB so you will need to ask them, however how can we assist regarding ModDB / IndieDB? -- Scott Reismanis |
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Dec 17 2014 Anchor | ||
@INtense! , here my email to IndieDB
Actually, I just checked again and the 1-vote-review has been removed (likely today or yesterday), although the average score of my tennis game didn't change so I didn't notice it this morning when I checked again before to write this topic. The score is still from "14 votes submitted" ; is it possible to recalculate it with the 13 votes left ? And here the email to ModDB :
On the non-answer side, I checked the "watch this thread and receive notification of replies?" box for this forum topic, and I didn't get any email when you answered it. Could it have some issue with the email sending on your side ? |
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Dec 17 2014 Anchor | |
Hello manutoo I action the support emails and did remove the rating as requested, I'm unsure why the response was never received, and apologize for this. Edit: Regarding the rating remaining the same, AFAIK The rating wont update till you get another rating, however there seems to be an issue with ratings we are looking into. Regarding the CSS, I never saw an email about this issue but have passed your request to our resident profile wizard. Any further updates required to the css should be forwarded to him to ensure the changes are made. Finally regarding thread updates, these may be picked up as you noted by your anti spam, but shouldn't be flagged. I can't check if they are being sent but hope you don't have further issues with our systems, if you do, please contact me directly for further support. Either via PM or email. Keep up the awesome work on your game, looks lovely. Kind Regards Edited by: TKAzA --
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Dec 17 2014 Anchor | ||
TKAzA, For Desura, do you know if I should contact them on "support" or "developers" (@ desura.com ) ..? |
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Dec 18 2014 Anchor | |
support@desura.com would be your best bet. --
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